Privacy Policy

* * * Privacy Policy Terms of SFRhub Privacy Statement SFRhub Advisors, LLC, dba SVN | SFRhub Advisors, its affiliates, partners, subsidiaries and related websites and entities (collectively, "SFRHUB", "SFRhub", "we," our, "us" or the "Company") all greatly value your privacy and want to ensure that you fully understand how SFRhub uses and compiles your information. In this Privacy Statement, we will describe how SFRhub handles your personal information when you use the Company's websites (including www.SFRhub.com or any other website where this Privacy Statement is posted), programs, mobile apps and all other related services (collectively, "Applications"). By using the Applications, you expressly understand and consent to our collection, storage, management, treatment, use and disclosure of your personal information as described in this Statement. SFRhub's Dedication to Maintaining Your Privacy SFRhub takes your concerns about privacy very seriously and we are committed to ensuring that all your individual and corporate privacy needs are met. At SFRhub, we endeavor to provide the very best commercial real estate services available today and in doing so, we ensure that all of our sellers, buyers, and other Applications visitors or users feel confident that all of their information, including all of their company's information, is at all times very well managed and protected. Accordingly, all SFRhub Applications are compliant with the Online Privacy Alliance Privacy Policy guidelines as they existed on the updated date of this Statement shown below. We understand that you may have questions about what we do with the information we collect, how we collect your information, and what specifically we need from each user to create an account profile and how we collect and use information. This Privacy User Statement will provide clear and concise answers to all of your questions, while also detailing each step we take to maintain the confidentiality of your information. If, after reviewing this Statement, you have any further questions or concerns regarding your privacy, please feel free to contact us at: SVN | SFRhub Advisors Attn: Privacy Department 16211 N Scottsdale Rd. A6A-228 Scottsdale, Arizona 85254 Email: Legal@SFRhub.com How SFRhub Collects Your Information Personal Information. While SFRhub does need detailed information from its buyers and sellers, we do not collect such personal information (including: names, addresses, telephone numbers, email addresses, or financial account information) from you when you are simply browsing our Applications or related features, unless you have specifically and knowingly provided us with personal information, (i.e., sending SFRhub an e-mail or message via the SFRhub.com message feature, by registering your information to receive e-mail updates or submitting information to create an account and become a user, submitting an offer for a specific property, completing online forms, executing a non-disclosure and/or confidentiality agreement, or in any other way creating a contractual agreement with us). SFRhub automatically analyzes and stores all communications content sent or received via the SFRhub.com message feature, including email content from incoming and outgoing email. This analysis occurs as it is sent, received and when it is stored. In certain use cases, SFRhub runs automated algorithms on such communications to create generic templates (e.g., using common terms to identify the elements of a request for information about a Property). These templates do not include the recipient’spersonal data. SFRhub may review the templates to improve our Applications and personalization of your experience. Unless expressly stated otherwise, you may not opt out of these features. SFRhub uses information, without limitation: to conduct research and development for the improvement of our Applications and related features in order to provide a better, more intuitive experience, drive engagement on our Applications and help connect Buyers, Sellers and other visitors; to follow up on properties or services that we provide to you and to match and serve targeted advertising and promotions; to detect spam, malware and other malicious links or content; and for abuse protection – all as further discussed in this Privacy Statement. Automatic Data Collection. SFRhub will automatically collect information about the computers, tablets, smartphones or other current or future mobile or stationary devices that you use to login to your account, access the SFRhub Applications, or otherwise review and analyze the features and information provided on the Applications. For example, we may collect and store information such as your browser type, IP address, language, operating system, location of your wireless device (e.g., latitude and longitude), the state or country from which you accessed the Applications, unique device identifier (e.g., a UDID or IDFA on Apple devices like the iPhone, iPad and MacBook), the pages you view, the Applications you use, the date and time of your visit, the websites you visited immediately before and after visiting our websites, error logs, and other information and data that would help us create better versions of our current Applications, which will inevitably help you do more with SFRhub. In gathering or reviewing the information you give to us, we may decide to use third party analytics providers, software or other related technologies, including cookies and similar web-based tools, to assist in collecting this information. Once we are able to acquire and analyze the information that we receive from all of our users, we may subsequently decide to formulate various statistical models about how you use the SFRhub Applications and features, which will help us enhance the next version of our various Applications, and help us provide you with tailored content and advertising that you want to see, while filtering out anything that you may not be interested in. In sum, the information SFRhub collects automatically helps us know you better, which allows us to provide a user experience that continues to improve on multiple levels. Disabling Location Information Tracker. If you are uncomfortable providing us your location statistics, you can disable our ability to track that information by following these instructions. If you are using an Apple device, click on "General," then "Reset," then "Reset Location and Privacy." This will turn off location functionality for all of your service programs, so that the next time you download or use an "app," you will be asked again to provide your consent for us and others to access your location information. If you are using an Android device, visit the device settings, click "Location," and then click the boxes for the particular applications for which you would like to disable location Applications. Please note that the instructions provided above may be inaccurate should Apple or Android service providers revise or change the manner in which a user's location and related information can be tracked after the publication of this Privacy Statement. Therefore, should the above directions prove ineffective, please consult your device's user manual, or contact your service provider or device's manufacturer. Cookies. The Applications often uses the latest cookie technology, in addition to other related online tools, such as web beacons and web pixels, to generate the information necessary to best serve our clients. "Cookies" are small files that a website stores on a user's computer or device. The Applications use cookies to keep together the information you enter on multiple pages. The vast majority of the cookies SFRhub uses are defined as "session" cookies, which means that they are automatically deleted from your hard drive after you close your browser at the end of your online session. These session cookies are used to optimize performance of the Applications and to limit the amount of redundant data that is downloaded during a single session, which helps us understand your relative interest in the variety of content SFRhub provides. We also use "persistent" cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We use persistent cookies for statistical analysis ofperformance to ensure the ongoing quality of our Applications. In either case, we do not use these cookies, or any other type for that matter, to obtain or keep any personal or inherently private information about you or your corporate entity apart from what you have already voluntarily provided us. Additionally, most current web browsers automatically accept cookies, but you may set your browser to block cookies if you would prefer to not provide the information noted above (see the "internet options" or related links in your specific web-browser to disable). However, if you decide to block cookies, this may interfere with your ability to perform certain actions on the Applications, use certain features available thereon, or access content and information that would otherwise be fully available to you. Communications with You. We may use the contact information we collect from you during registration, as well as the information in the SFRhub database (including your first and last name, telephone number, postal address, email address and investment preferences) to sort and direct commercial real estate inquiries and related research to you. For example, we may use this information to follow-up on properties or services that we provide to you and to inform you of other opportunities, products and services that we think will be of interest to you. Use of Your Information We will use your information in a way that is consistent with your defined interests, and for purposes that enhance your user experience at SFRhub, including, but not limited to, the below examples: (a) Build and maintain a user profile for your account; (b) Enhance the user experience; (c) Perform research and analytics; (d) Customize and personalize the content and advertising that you see on the Applications; (e) Respond to and fulfill your requests for Applications; (f) Determine your eligibility and profile for certain Real Properties available for Purchase, or for determining the best Application for your current needs; (g) Send you information about topics or commercial properties that may be of interest to you, based on your previous searches, submitted offers, purchases and other indicators; and (h) Send you a variety of communications and information related to your user account, and alert you to the latest developments and features of the Applications currently offered at SFRhub that may assist in your use of the SFRhub platform. How SFRhub Discloses Your Information While SFRhub does take your privacy extremely seriously, we may disclose your information in the following ways: (a) Make information collected through the Applications available to subsidiaries and affiliated companies that are under common ownership or control within the SFRhub.com family. (b) If you request information on a particular Asset, download documents from an Asset's Portfolio/Property Page (i.e., its Due Diligence Information) or submit an offer on a particular Asset, then the seller will be given access to your information. (c) Under limited circumstances, SFRhub may share information about our visitors, users, sellers or former users with the following types of companies that perform Applications on our behalf or with whom we have joint marketing agreements: 1. Direct mailers, fulfillment service providers, payment processors, data processors, customer/support applications or services, and other non-financial corporations or entities. 2. Financial service providers such as companies engaged in banking, mortgage lending, consumer finance, securities, and insurance.(d) Under limited circumstances, and only to companies we believe are of interest to you, we may share or sell, as allowed by pertinent U.S. and international law, information about you with other companies who may have products and services of interest to you. If you would like to opt-out of our sharing of your information with these other companies, please contact SFRhub Customer Service. (e) We may share your information with any person or entity, as needed, when we believe in good faith that such disclosure is necessary to: (1) comply with the law or in response to a subpoena, court order, government request, or other legal process; (2) produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings; (3) protect the interests, rights, safety, or property of SFRhub or any subsidiaries and affiliates thereof, or others; (4) enforce the Terms & Conditions, Sales Process Terms of Use, and other related Applications; (5) provide users of the Applications with the specific information and services that they request; (6) provide you with special offers or promotions from us; (7) allow a new company that acquires a complete, majority or minority interest in SFRhub, or some percentage of any SFRhub assets, to continue to serve you; or (8) ensure that all SFRhub operations and systems are performing at an optimal level and are providing the very best service to all users. (f) Should you provide your willing consent, SFRhub is permitted to share your information with any person or entity, as we determine is necessary. (g) Finally, SFRhub may also use and share any of your non-personal information relating to your use of the Applications, including any de-identified and aggregated data with third parties, without limitation. How to Opt Out of Email Correspondence SFRhub will send you e-mail communications from time to time, which may include a periodic newsletter, updates to our Applications, related services or policies, important news in the commercial real estate industry that we feel should be shared with our users, information on any new promotions or events, and other correspondence relating to promotional and/or innovative information. If you would rather not receive these communications, you may "opt out" by clicking the "Unsubscribe" tab included at the base of each e-mail that you are sent by SFRhub, or by contacting SFRhub Customer Service at legal@SFRhub.com. Our team will gladly comply with all requests for removal, which SFRhub will execute as soon as possible, within the limits stated in applicable law. However, certain e-mail communications and confirmations regarding transactional events, such as confirmation of user account registration, confirmation of Offer submitted, and related e-mail correspondence, are not included in the e-mails that you can opt out of. You will be able to recognize these required e-mails, as each of them will lack an "Unsubscribe" tab at the base of the message body. Should you have any questions or concerns regarding our "opt out" process, please feel free to contact us at your convenience at legal@SFRhub.com. Account Protection and Security We have implemented commercially viable electronic, technical, administrative, and physical security measures and procedures to protect you against the loss, misuse and change of any of your personal information. However, despite our highest and best efforts, no security measures are impenetrable. We ask that you let us know immediately if you suspect that a misuse of your information has taken place; and we appreciate your continued efforts to safeguard the privacy of your information and that of all SFRhub users.Children's Information SFRhub does not knowingly market to, or collect, any personal information from children under the age of 18. If a parent or guardian believe that we have, in our database, the personal information of any child under the age of 18, we ask that you please contact us immediately at legal@SFRhub.com. We will use our best efforts to promptly remove all such information from our database, and endeavor to prevent its further distribution on the Applications. Access to Your Personal Information If any of your personal information changes or becomes inaccurate for any reason, please visit your Account home page to revise and update your records. If you no longer wish to use the Applications and other services provided by SFRhub, or if you have any other concerns or questions regarding your information, please contact us at legal@SFRhub.com. Third-Party Links and Applications Many of the Applications provided or offered by SFRhub may include links to third-party websites, including a variety of social networking and related online community websites. If you decide to act on the links provided and use the features and services offered by many of these websites, your information may be collected and/or shared as a result; and this may occur without your express knowledge or consent. SFRhub will not be responsible for any of the content offered, or privacy practices used, by any other website or service provider to which SFRhub, or any subsidiary or affiliate thereof, is linked via any Application, service, e-mail or other component. Moreover, the personal information that you may choose to share with any third-party website or service provider will not be covered by the SFRhub Privacy Statement. We encourage you to read and fully understand the privacy policies of any other websites that you may offer your personal information to. Amendments to Privacy Statement From time to time, SFRhub may determine that it is necessary to amend this Privacy Statement and will do so by posting any such revised terms here, which will become effective at the time of their posting. Your continued use of the Applications following any changes shall mean that you accept all such revisions. If and when we make any significant changes to this Privacy Statement, you will be notified the next time you log into your account. International Transfers of Information Many of the uses and disclosures mentioned in this Privacy Statement may involve the transfer of your personal information to various countries around the world that may have different levels of privacy protection than your country. By submitting your personal information, you consent to any such transfers, and to abide by any resultant regulations or rules. Contacting Us Should you have any questions, concerns or comments about this Privacy Statement, please contact us by sending an e-mail to legal@SFRhub.com. In your message, we ask that you please provide your name, mailing address, telephone number and e-mail address, so that we can better serve you. In the alternative, you may also contact us via telephone at (602) 441-5354 or write to us at "SVN | SFRhub Advisors, Attn: Privacy Department, 16211 N. Scottsdale Rd. A6A-228, Scottsdale, Arizona 85254." Please note that we may record the conversations that some of you have with SFRhub Client Relations representatives, agents or employees, so that we can monitor the level of service you are receiving andmake any changes that we believe would provide you with a better user experience. Unfortunately, callers may not "opt out" of the recordation procedures, as they are not only used to enhance our service protocols, but also to ensure that all SFRhub representatives are following corporate guidelines and providing you with the most accurate and beneficial information available at that time. This Privacy Statement was last updated on November 30, 2018 (version 1.0.3) © SVN | SFRhub Advisors LLC, All Rights Reserved